FAQ
Order Processing Time
Q: What is the processing time?
A: Processing time for most orders are processed within 3-7 business days depending on the size of the order, unless you are paying a rush fee. ( Weekends and Holidays are excluded). Processing times are totally separate from the shipping time frame you choose.
Custom items or made-to-order items may have longer processing times, and this will be clearly indicated on the product page in the description below the product.
Q: What are the Shipping Methods and Delivery?
A: We currently work with reputable shipping carries to ensure reliable and timely delivery of your orders such as USPS and sometime UPS. Please keep in mind that due to the upcoming holidays, shipping carriers can sometimes delay packages due to their workload.
Q: How do we track our order?
A: Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to track the status of your delivery.
Do you offer international shipping?
A: Lush Plush Boutique offers international shipping to select locations. Please note that international shipping may incur additional fees, such as custom duties and taxes, which are the responsibility of the recipient.
Q: What are the Shipping Costs & Delays
A: Shipping charges are calculated based on factors including the shipping method, destination, order weight, and size. You will see the shipping cost during the checkout process before finalizing your purchase.
Lush Plush may offer free shipping promotions from time to time.
Q: What if there is a shipping delay?
A: Lush Plush Boutique is committed to meeting estimated delivery times; however, we cannot guarantee delivery dates. Shipping delays may occur due to factors beyond our control, such as weather, carrier issues, or high demand periods. In the event of a significant shipping delay we will make every effort to communicate updates to affected customers.
Returns and Refunds
We only offer store credit only